Shipping & Returns
Shipping Policy
We can ship to anywhere within the 54 states. Free shipping on all orders over $70. Any orders under $70 will be subject to USPS flat rate shipping which is $15 with insurance. We understand the inconvenience of this fee and apologize.
If you are local to Humboldt County and would like to make an order please reach out to us.
When you place an order it will ship 5-7 business days.
Return & Exchange Policy
Our products are considered grocery items. As such, you may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please email us at either Kaitlyn@ shopbarbotanicals.com or Laura@shopbarbotanicals.com
A minimum of a photo inclusive of all items received by the customer is necessary for any potential return or refund consideration.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return, inclusive of a photo of items received. We will respond quickly with next steps and/or instructions